Shipping & Delivery Info

Standard delivery is free world wide – once your order is placed we aim to despatch your item/s the same day or at the latest within 2 working days. If you would like your garment/s expressed please contact us and we’ll email you the cost of postage / courier as this varies depending on where and how you’d like it to be sent.

Delivery of items is subject to availability, and BETTY DIAMOND PTY LTD cannot accept responsibility or liability for any item it is not able to supply.

Shipping duties/taxes – International Deliveries Only
This information is only relevant for deliveries made outside Australia.

Your country may charge duty or taxes on imported items.
Please note that for all international orders you may be subject to import duties and taxes, which are levied by the recipient country’s government once the product reaches your country therefore we ask that you contact your local customs/import/mail departments for rates before you place an order to avoid any surprises.

We cannot guarantee that items will not be subject to random checks and cause associated delays and charges. Customs duties are not always applied. Each country has its own rules for determining whether customs duties will apply. Some countries only charge customs duties if the parcel has a value over a certain amount. Based on your country’s customs rules, it is possible that your parcel will fall below that threshold level.

For all international orders, all additional charges for customs clearance, import/customs duties and taxes are payable by you (the customer/recipient). Such charges are not included in the purchase price of BETTY DIAMOND products. We have no control over those charges and cannot determine what they may be.

We will not be responsible for the payment of any customs duties under any circumstances. We are not able to offer a refund for returned goods which are returned because the customer wishes to avoid paying any customs duties imposed. When ordering from us you agree to pay any import duties which may be imposed by your country’s government. If you refuse to pay any import duties imposed and thereby prevent delivery of your order (or if you accept delivery and then attempt to return the item(s) for a refund), you will remain liable for the purchase price of the product and any customs duty or penalty imposed by your government.